NetRiskScan

Refund Policy

Last updated: August 26, 2026. This policy applies to paid NetRiskScan Developer API subscriptions. It should be read together with the Terms of Use.

Evaluate before you pay

NetRiskScan provides a Free Plan so that you can evaluate the API before purchasing. The Free Plan requires no credit card, includes a real API allowance, and exercises the same endpoints and the same data as the paid plans. Anyone can therefore confirm that the service meets their requirements without spending anything.

Because that evaluation path exists and is free, purchasing a paid subscription means you have already satisfied yourself that the service meets your needs, and paid subscription fees are generally non-refundable.

What is not refunded

We do not provide refunds for:

  • API quota you did not use during a billing period or a monthly quota period;
  • usage that turned out lower than you expected when you subscribed;
  • cancelling partway through a billing period (no partial-period or pro-rata refund);
  • forgetting to cancel before a renewal date;
  • a change in your own business requirements or project plans;
  • misconfigured API keys, scopes or request parameters on your side;
  • faults in your own application, server or network; or
  • third-party network conditions — your ISP, VPN, proxy, DNS resolver or hosting provider.

Cancellation and what you keep

Cancelling a subscription does not generate a refund or credit for the remainder of the current billing period. It stops the next renewal. Your paid entitlements — quota, rate limits, concurrency and API key allowance — remain active until the end of the billing period you have already paid for, after which the account returns to the Free Plan. You can cancel at any time from Developer Dashboard → Billing → Manage Billing.

Situations we do review

This policy does not limit any refund or remedy required by applicable law, including consumer-protection rights that may apply where you live. In addition, we will review the following on request:

  • Duplicate charges — the same subscription period billed more than once;
  • Demonstrable billing errors — a charge that does not match the plan, price, currency or interval you purchased;
  • Unauthorized payments — a charge made without the account holder's authorization.

Contact support@netriskscan.com with the account email and the date and amount of the charge. Please do not send full card numbers — we neither need nor store them.

Suspension for cause

Accounts suspended or terminated for abuse, fraud or a violation of the Terms of Use are not eligible for a refund of fees already paid.

Billing contact

All billing, subscription and refund questions go to support@netriskscan.com. We normally respond within 2 business days.